Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Business Development Manager

Department: BLS
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Business Development Manager is tasked with growing and developing the emergency and non-emergency medical transportation services as well as other business lines within TransCare. This position reports to the Senior Director of TransCare Operations.

Strategic/Transformational Duties and Responsibilities

  • Develops the emergency and non-emergency medical transportation service line as well as all other business lines within TransCare to increase TransCare revenues to provide funding for essential Crisis Center operations and expenses, all the while promoting the Crisis Center of Tampa Bay and its mission.

Transactional/Administrative Duties and Responsibilities

  • Plans, coordinates and executes sales strategies and tactics to meet annual revenue and transport goals.
  • Responsible for achieving annual, quarterly and monthly transport and revenue goals aligned with TransCareís strategic plan.
  • Analyzes internal business metrics (current service mix, market share, pricing strategy, and other internal competitive factors) to enable strategic decision making.
  • Manages the entire customer life cycle including relationship management, contract acquisition and monitoring customer feedback through excellent customer service.
  • Creates and distributes promotional and communication materials with effective messaging and branding.
  • Directly manages all customer engagement strategies including but not limited to branding, social media and communications, feedback systems and service enhancements.
  • Develops and maintains customer database to monitor market activity including historical data, potential opportunities, existing leads and current contract performance, including weekly progress and status reports.
  • Generates necessary daily reports to provide regular feedback to discharge planners and transportation coordinators to maintain and increase transports.
  • Identifies critical business issues and opportunities, lead planning sessions, conduct market research and other analysis that will lead to the expansion of all TransCare service lines.
  • Maintains a positive and professional working relationship with individuals within the community and EMS system, including attendance at local healthcare councils, business development functions, when necessary, and client maintenance meetings on a regular basis.
  • Supports and implements the philosophies, objectives, policies, procedures and practices of TransCare and the Crisis Center of Tampa Bay.
  • Performs other duties as may be required to meet the objectives of the department or CCTB.

Required Competencies

  • Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customersí long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management- Taking of responsibility for oneís behavior and well-being; Working effectively under stress and adapting oneís style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Bachelorís Degree and 1-year experience or High School Diploma/GED and 5 yearsí experience in emergency medical service operations or healthcare sales.
  • Exceptional oral and written communication skills, presentation skills, interpersonal skills and relationship building skills.
  • Experience presenting and reporting on project plans and strategic. recommendations to appropriate stakeholders, executives, and senior management.
  • Proven track record of success in acquiring contracts and maintaining business relationships.

Knowledge, Skills and Abilities

  • Excellent written and verbal communication skills.
  • Public speaking skills and experience.
  • Excellent organizational skills.
  • Creativity, ingenuity, tenacity and passion for the CCTB mission required.
  • Experience with sales in healthcare industry.
  • Ability to establish and maintain professional relationships.
  • Ability to work independently, problem solve and make decisions.
  • Understand the Crisis Centerís impact to the community and have a passion for its mission.
  • Working knowledge of commonly used concepts, practices and policies within the business acquisition and retention field.
  • Demonstrate proficiency in Microsoft Office and design software for the purpose of creating promotional materials.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 15 lbs. Employee must be at to see, sit, climb or balance, hear, use hands, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed indoors and outdoors. Regular use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is low.

Travel: Regular local travel required with infrequent overnight trips.

Hours: Monday-Friday regular business hours. Must be available for evening and weekend events.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System