Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Medical Billing & Collections Representative

Department: TC Billing
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Medical Billing and Collections Representative’s primary responsibility is to assist with the billing and collection process for TransCare. This position reports to the Director of Reimbursement and in his or her absence the Vice President of TransCare.      

Strategic/Transformational Duties and Responsibilities

  • To utilize medical billing experience to accurately code, bill and collect for services rendered by TransCare Medical Transportation Services, which assists in funding of Crisis Center programs.

Transactional/Administrative Duties and Responsibilities

  • Verify all patient demographic and insurance information
  • Determine appropriate payer sources and accurately code claims
  • Bill for all third party, self-pay, and governmental billings for TransCare
  • Provide customer service for insurance companies, self-pay clients and other telephone inquiries
  • Follow-up on late reimbursements
  • Follow appropriate dispute/resolution process with insurance companies regarding denials and underpayments
  • Assist in gathering data for statistical reports
  • Assist in maintaining the proper security and storage of client records.
  • Compose and provide correspondence, memoranda, and reports, as needed
  • Know and comply with HIPAA regulations
  • Know and comply with Policies and Procedures of the Agency
  • Input data from run reports and other logs
  • Perform such other duties as may be assigned by supervisor

Required Competencies

  • Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving-Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Two (2) years of medical billing experience using medical terminology and ICD coding. 
  • High school diploma or its equivalent.
  • Minimum typing speed of 45 computer wpm. 

Knowledge, Skills and Abilities

  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology and ICD coding.
  • Knowledge of insurance coding, billing and collection practices.
  • Knowledge of Medicare and Medicaid reimbursement procedures.
  • Knowledge of office procedures and practices.
  • Knowledge of the principles and techniques of verbal and written communications.
  • Knowledge of Microsoft Office, faxing and scanning.
  • Ability to read and interpret EOBs and other insurance correspondence.
  • Ability to prepare correspondence and reports.
  • Ability to understand and apply policies and procedures.
  • Ability to type 45 cwpm.
  • Ability to insure timely completion of work assignments.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships with others.
  • Skill in the operation of a variety of computer software.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 10 lbs. The employee frequently is required to sit and reach with hands and arms.  The employee is occasionally required to stand and walk.  Specific vision abilities required by the job include close vision, color vision, and the ability to adjust focus. This position performs duties of above average difficulty requiring reasonable initiative and independent judgment under limited supervision.

Working Conditions: Duties are performed in an office setting. The noise level is moderate.

Travel: None.

Hours: Monday-Friday with varied hours as need for department.

Join Us!

Our clients come from all walks of life, and so do we!  That's what makes us special!  The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.  We want you to be YOU, and you're encouraged to apply!  Come learn more today!

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