Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Human Trafficking Care Coordinator

Department: Counseling
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from physical, verbal or sexual abuse or assault, labor or sexual exploitation, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Human Trafficking Care Coordinator supports the Crisis Center mission by coordinating the implementation of services to clients impacted by labor or sex trafficking. The Human Trafficking Care Coordinator provides comprehensive system navigation and support. This includes in person crisis intervention, advocacy, intake and assessment, and referrals and linkages to the myriad of services needed by survivors and their significant others. The Human Trafficking Care Coordinator develops relationships with community collaborators, including Human Trafficking service providers and Law Enforcement agencies, to provide services upon rescue and is responsible for a comprehensive resource guide with specialized services and relevant information for this population. The Human Trafficking Care Coordinator reports to the Manager of Care Coordination and, in his or her absence, the Director of Clinical Services for the Corbett Trauma Center.

Strategic/Transformational Duties and Responsibilities

  • Provides exceptional, client centered, trauma informed services.
  • Responds to clients using agency, contract and program policies and procedures.
  • Coordinates services to clients impacted by labor or sex trafficking including support at rescue, crisis intervention, and referrals for shelter, medical, employment, substance abuse and other recovery services.
  • Coordinates short-term care including safety plans and suicide assessment, crisis intervention, shelter, advocacy and linkages to counseling and longer-term medical and behavioral health services.
  • Develops and maintains relationships with community collaborators providing medical, dental, legal, career, therapeutic, housing, and other services and resources to this population.
  • Advocates for services and resources for victims of labor and sex trafficking.

Transactional/Administrative Duties and Responsibilities

  • Maintains a comprehensive online external service directory that pairs with “2-1-1 At Your Fingertips”.  The Care Coordinator assists community collaborators and community members with the navigation of the directory to assist human trafficking clients.
  • Meets all contract deliverables.
  • Tracks, analyzes, and reports weekly data related to performance and service outcomes.
  • Assists Corbett Trauma Center with special projects.
  • Participates in related community events/forums to further support services offered through Corbett Trauma Center in addition to helping spread awareness of services provided by the Crisis Center.
  • Performs other such duties as may be assigned by the Manager of Care Coordination or the Director of Clinical Services.
  • Completes pre-service training requirements including: CCTB Core Training, FCASV Training, Trauma Informed Care, Psychological First Aid, Mental Health First Aid, SafeTalk and Hillsborough Heroes Human Trafficking Training within the first sixty days of employment.
  • Completes ASIST within the first six months of hire and maintains ongoing agency training requirements.

Required Competencies

  • Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving-Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Bachelor’s degree in a social service-related field required.
  • Bilingual Spanish preferred.
  • Experience and/or training related to Human Trafficking preferred.
  • Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Possesses comfort with diverse populations and flexibility are essential.
  • Possesses superior oral and written communication skills.
  • Demonstrated leadership ability.
  • Knowledge of Windows based computer system required.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer. 

Travel: Minimal

Hours: M-F 8:00am – 5:00pm. Occasional evening and/or weekend hours may be required to attend outreach events.

Compensation: Starting rate of pay is $16.50/hour.

Join Us!

Our clients come from all walks of life, and so do we!  That's what makes us special!  The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.  We want you to be YOU, and you're encouraged to apply!  Come learn more today!

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