Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Training Coordinator

Department: Talent Management
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.  Furthermore, The Crisis Center of Tampa Bay aims to be the leading community training provider regarding crisis intervention and other behavioral health topics as a way to equip community members and agencies to support anyone experiencing these types of illnesses while eliminating common mental health stigma. The Training Coordinator coordinates/develops/facilitates unique behavioral health training programs for individuals and organizations in the community, manages all internal and external Continuing Education Credit (CEU) hours, maintain/report training evaluation data, and support the Organization Development team with other learning and development initiatives.

In an Organizational Development capacity, the Training Coordinator position provides a range of consultation and development services to agencies in the community on the design and facilitation of behavioral health programs for creating and sustaining Crisis Center of Tampa Bay’s community brand recognition as a training expert in behavioral health. This position works collaboratively with community stakeholders, external agency representatives, and internal subject matter experts to ensure all training programs meet customer needs/expectations, are created with evidence-based practices, and utilize progressive adult learning methodologies.

This role employs talent management and organization development principles and practices to assess training need, identify community knowledge gaps, develop effective interventions, and measure training outcomes.  Collaboration and relationship building with internal and external stakeholders is paramount to success in this role.

The Training Coordinator is responsible for being the lead for the Continuing Education Unit (CEU) process and maintain accurate records for professional licensure.  Applying for new and sustaining current CEU Board approval, submitting required documentation for CEU approval, and keeping detailed records for CEU accreditation are among the various responsibilities for CEU programming. 

The Training Coordinator manages and coordinates the community training calendar, electronic community training request system, and payment methods.  This role works closely with Crisis Center of Tampa Bay’s Development team for promoting various trainings to the community and updating the community training section of the organization’s corporate website.  Having a strong attention to detail is paramount for success in this role.     

This position reports to the Director of Organization Development, and his/her absence, the Vice President of Talent Management.    

Strategic/Transformational Duties and Responsibilities

  • Create and maintain relationships with community agencies and stakeholders.
  • Collaborate with community members in a consultative capacity to develop/facilitate various behavioral health centered training programs by a conducting training needs assessment when appropriate.
  • Coordinate in-person and virtual training offerings for community agencies and stakeholders.
  • Partner with the Development department to market training opportunities to the community and provide information on benefits to encourage participation.
  • Partner with internal subject matter experts to ensure evidence-based content and techniques are present in all training programs. 
  • Utilize progressive adult learning methodologies that support activity based, experiential learning that is learner focused and not lecture heavy.
  • Assess quantitative and qualitative training evaluation feedback data for continuous training program improvement and measurement of training effectiveness.
  • Keep up with current behavioral health community challenges as a way to proactively anticipate training needs. 
  • Obtain appropriate certifications regarding behavioral health subject areas.   
  • Design and maintain a Continuing Education Unit (CEU) process that utilizes CE Broker as the system for CEU training accreditation.
  • Design and maintain an electronic process for community training requests.
  • Assist in all training and staff development activities.
  • Support Talent Management Initatives, including Organizational Development and Human Resources, as assigned.

Transactional/Administrative Duties and Responsibilities

  • Have a customer-service and consultative mindset when working with community agencies and stakeholders throughout the training design/facilitation process.
  • Create training schedules for community training programs.
  • Report on training outcomes.
  • Coordinate training space and appropriate technology for training programs.
  • Design, prepare, and order training materials.
  • Assist with Learning Management System (LMS) needs and updates.
  • Generate/maintain training payment methods and collect payments for external training programs.
  • Maintain updated curriculum database, training records, and CEU requirements
  • Act as the internal liaison for training programs.
  • Performs other duties as assigned.

Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management - Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • BS/BA in related field.
  • Demonstrated background researching, developing, and facilitating training and development programs.
  • Demonstrated experience developing collaborative working relationships with internal and external stakeholders with a customer service mindset.
  • Capability of listening to needs and tailoring training solutions to meet those needs. 
  • Demonstrated experience generating time sensitive reports.
  • Capability of sharing training data in reportable outcomes.
  • Demonstrated Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
  • An analytical mindset with problem-solving skills.
  • Excellent communication and collaboration skills.
  • Participate in designated agency and department training within the first year of employment.

Knowledge, Skills and Abilities

  • Know and comply with the policies and procedures of the Agency.
  • Knowledge of crisis intervention and active listening skills.
  • Knowledge of community resources.
  • Knowledge of the method of data collection and report writing.
  • Knowledge of Windows based computer operating system and basic software programs.
  • Ability to demonstrated commitment to customer service.
  • Ability to evaluate the performance standards of staff in terms of Agency requirements and standards as it relates to Data Management.
  • Ability to communicate effectively with others, verbally and in writing.
  • Ability to work well under stress.
  • Ability to collect and evaluate data.
  • Ability to problem solve and make decisions.
  • Ability to prepare correspondence and administrative reports.
  • Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to work independently.

Physical Demands/Working Conditions

Physical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time.  Work is performed indoors.

Working Conditions: Duties are performed in an office setting and occasionally will require the use of personal automobile to travel to meetings and could be exposed to changing weather.  The noise level is quiet.

Travel: Moderate; local travel required for meetings and trainings.

Hours: Mon – Fri, typically 8:00am – 5:00pm.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System