Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

THRIVE Therapist

Department: Counseling
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The THRIVE Therapist provides short term tele therapy for individuals suffering from anxiety, depression or substance abuse disorder. This position reports to Program Manager and in his or her absence the Director of the Corbett Trauma Center.      

Strategic/Transformational Duties and Responsibilities

  • To provide help, hope and healing to those facing a mental or behavioral health crisis

Transactional/Administrative Duties and Responsibilities

  • Collaborates with Tampa Bay Thrives and Vibrant to provide a continuum of care for community members suffering from anxiety, depression or substance abuse disorder
  • Receives direct referrals from the ďLetís TalkĒ Support Line and
  • Completes  the Intake process within one business day of the approved referral
  • Provides up to 5 sessions of tele therapy for the purposes of psycho education, reduction of symptoms and support, pending an intake with a long-term provider
  • Facilitates linkages to the University of South Florida (USF) Psychiatry for telehealth psychiatric assessment, when indicated
  • Maintains client records in the Crisis Center Electronic Health Record (EHR), NextStep
  • Provides cumulative and non-identifying data to Tampa Bay Thrives
  • Participates in committees and strategy discussions with Tampa Bay Thrives and/or Vibrant
  • Participates in community presentations related to the Crisis Centerís partnership with Tampa Bay Thrives.
  • Completes State-required outcome measures and receive State Rating Certification as required by funding sources.
  • Completes ACT Service Training as required by FCASV.
  • Assist with supervision of interns and/or clinicians for licensure.
  • Perform such other duties as may be assigned by the supervisor.
  • Assist unlicensed staff in assessing clients who are suicidal or homicidal and complete Baker Acts when needed.

Required Competencies

  • Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customersí long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving-Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management- Taking of responsibility for oneís behavior and well-being; Working effectively under stress and adapting oneís style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Masterís degree in in mental health or social sciences field.
  • Two years of post-licensure experience in counseling or related field. 
  • Licensed by the State of Florida (Mental Health Counseling, Clinical Social Work, or Marriage and Family Therapy).

Knowledge, Skills and Abilities

  • Knowledge of issues of Trauma and Trauma Informed Care.
  • Knowledge of community resources.
  • Knowledge of supervisor principles and practices.
  • Ability to collect and evaluate data.
  • Ability to communicate effectively verbally and in writing.
  • Ability to prepare reports relating to clients.
  • Ability to work independently.
  • Ability to supervise.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to problem solve.
  • Ability to organize and prioritize work.
  • Ability to accurately assess and diagnose clients.
  • Skill in counseling others in attaining self-sufficiency.
  • Skill in the application of crisis intervention techniques.
  • Skill in operating Windows based computer operating programs.
  • Knowledge of and compliance with HIPAA regulations.
  • Have knowledge of and compliance with the policies and procedures of the Agency.

Physical Demands/Working Conditions

Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment.

Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of transportation to travel to meetings and could be exposed to changing weather.  The noise level is quiet.

Travel: Occasional

Hours: Must be able to work a flexible schedule which may include mornings, afternoons and/or evenings. May include Saturday service hours. May require working at multiple service locations.

Join Us!

The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

We want you to be YOU, and youíre encouraged to apply! Come learn more today!


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