Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Human Resources Coordinator

Department: Administration
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The HR Coordinator position supports our mission by coordinating HR services, policies and programs that support the achievement of the organization’s goals.  The Human Resources Coordinator assists the VP of Talent Management within the Human Resources team to provide support to the Crisis Center in the areas of: Recruitment and Selection, Employee Relations, Risk Management and Benefits Administration.  The Human Resources Coordinator reports to the Vice President of Talent Management.

Strategic/Transformational Duties and Responsibilities

  • Identifies opportunities and elevates concerns to enhance HR process and programs, leading to empowered/engaged employees.
  • Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

  • Supports organizational success through the implementation of strategic workforce planning related to recruiting and onboarding of employees and volunteers; embraces applicants, volunteers and employees of all diversity and identifies the best quality hire to fill each position within time-to-hire metrics.        
  • Ensures organizational integrity by providing support in auditing and ensuring compliance regarding all federal and state employment laws included but not limited to; ADAAA, ADEA, FLSA, FMLA, EEO, ERISA, GINA, and HIPAA; complies with funder and contract/grant requirements; Provides accurate and timely administration of benefit programs, FMLA, workers’ compensation and unemployment claims.
  • Supports Employer of Choice status through facilitation of the Employee Enhancement Committee, coordination of employee activities, and serving as a Crisis Center champion and ambassador within the organization and in the community.  
  • Supports a strong and sustainable financial future through the proficient use of human resource information systems and technologies that enable and support efficiency and accuracy of personnel record management; completes required and ad-hoc reporting upon request.
  • Strengthens employee engagement and satisfaction by assisting with focus groups, periodic surveys, stay interviews and exit interviews to measure employee engagement and satisfaction.
  • Demonstrates a sense of urgency by responding to inquiries, questions, and concerns in a timely manner; leverages resources and partners to ensure stakeholders receive the best information in a timely manner.
  • Assists the Vice President of Talent Management and Crisis Center leadership with special projects.
  • Performs other duties as may be assigned by the Vice President of Talent Management.

Required Competencies for the Human Resources Team

  • Strategic Positioners - Understands evolving environmental contexts, stakeholder expectations and organizational requirements, and effectively translates them into talent, culture and leadership actions.
  • Credible Activists - Builds strong relationships founded in trust and have a clear direction on how to drive performance.
  • Capability Builders - Defines, creates, implements, evaluates and continually improves the organization capabilities required for sustainable success.
  • Change Champions - Initiates and sustains positive change at the individual, department and organizational levels.
  • HR Innovators and Integrators - Continually scans new HR practices and integrates salient practices to deliver cutting edge solutions.
  • Technology Proponents – Uses technology for efficiency and accuracy to connect employees and to leverage new communication channels.

Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively.  Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishes a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management - Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapts one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

  • Associate’s degree required.  Bachelor’s degree in Business, Human Resources or related field preferred.
  • Two years’ administrative support required; Human Resources administration preferred.
  • Healthcare experience preferred.
  • Exhibits excellent written and verbal communication skills.
  • Demonstrates interpersonal, coaching and listening skills with the ability to communicate positively within all levels of the organization.
  • Proven ability to remain objective, discrete and exercise common sense at all times.
  • Thrives in a dynamic environment and able to work on various projects simultaneously, requiring strong organizational and time management skills.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to see, sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer. 

Travel: Minimal; limited to local travel for training or to visit satellite locations.

Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events.

Join Us!

The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

We want you to be YOU, and you’re encouraged to apply! Come learn more today!

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