Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Organizational Development Performance Consultant

Department: Talent Management
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. This position is responsible for working in conjunction with the Director of Organization Development to partner with individuals and teams throughout the organization to strengthen on-the-job performance by designing, facilitating, implementing, and measuring various employee development programs and strategic initiatives.  This position utilizes progressive organizational development strategies that supports the agency’s ability to be a high performing organization for the community it serves while maintaining the integrity of the organization’s Performance Quality Improvement (PQI), Quality Assurance (QA), Compliance and Contract measures in accordance with all federal and state laws, administrative code, operating procedures, other regulations, and accreditation standards.  

Strategic/Transformational Duties and Responsibilities

This position supports the mission of the Crisis Center of Tampa Bay (CCTB) by working collaboratively at organization and local levels to ensure strategic planning, performance monitoring, performance management, and employee development processes inform and support each other and lead to continuous improvement of organizational performance.

Transactional/Administrative Duties and Responsibilities

  • Creates and maintains collaborative partnerships with everyone in the organization that provide a range of consultation services regarding the development and implementation of key strategies and programs for creating and sustaining a high performing organization.
  • Designs, facilitates, implements, and measures employee/leadership development programs that support personal/professional development and the organization’s culture.
  • Designs training programs and other initiatives with Activity Based learning methodologies according to adult learning theory.
  • Provides coaching, facilitation, team development, whole systems analysis, process reengineering and organizational development services to implement organization improvement initiatives and assure alignment with the organization’s strategic plans.
  • Assesses strategic and developmental needs throughout the year on the agency and departmental levels.
  • Manages, maintains, and supports others with the organization’s learning management system (LMS).
  • Measures strategic initiative and program effectiveness on identified metrics and presents findings to key stakeholders.
  • Assists in the development and ongoing review and revision of the CCTB PQI Plan.
  • Facilitates the implementation of the organization’s PQI and Training Plan, in accordance with all federal and state laws, administrative code, operating procedures, other regulations and accreditation standards.
  • Maintains functional knowledge of agencies contracting services with The Crisis Center and expectations of optimal outcomes that are consistent with CCTB contracts, all applicable laws, rules and regulations and department and agency strategic goals.
  • Coordinates and facilitates orientation and onboarding efforts for new employees agency wide.
  • Monitors employee development activities every 30 days not to exceed 90 days of hire to assure employees are engaged and supported as they acclimate to their new roles.
  • Tracks and reports on employee learning transcripts to ensure completion of required training within respective timelines.
  • Supports agency wide leaders as individual training plans are developed for agency employees.
  • Coordinates various agency wide training activities throughout the year using a variety of learning platforms (LMS, Workshops, etc.).
  • Promotes continuous learning using agency resources to communicate with all employees.
  • Continuously reviews and evaluates training performance metrics to iterate training programs as needed so that performance outcomes are being met and iterates training programs.
  • Develops, implements, and manages projects as directed by the Director of Organization Development or senior management team.
  • Participates in accreditation, monitoring, and audit activities for all CCTB divisions.
  • Performs such other duties as may be assigned.

Required Competencies

  • Cooperation/Teamwork – Cultivates working partnerships that are founded on trust, vulnerability, and collaboration with everyone in the agency.  Takes a co-creative, strength-based approach when exploring performance issues and co-creating solutions.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) – Approaches all employees with a customer service mindset as an internal organizational development consultant.  Responds to all requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as possibilities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management - Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment, and needs minimal supervision; exhibiting a professional demeanor.

Education and Experience

  • Bachelor’s degree required.
  • Two years relevant Organizational Development experience preferred.
  • Above average computer skills; including experience working in Microsoft Office environments is required.
  • Complete all pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
  • Organizational Development Certification(s) preferred, or acquire within first year of employment.
  • Complete ongoing training requirements, as required.

Knowledge, Skills and Abilities

  • Know and comply with the policies and procedures of the Agency.
  • Knowledge of state/national accreditation and certification standards of AIRS, AAS & CONTACT USA.
  • Knowledge of community resources.
  • Knowledge of the method of data collection and report writing.
  • Knowledge of Windows based computer operating system and basic software programs.
  • Ability to demonstrate commitment to customer service.
  • Ability to communicate effectively with others, verbally and in writing
  • Ability to work well under stress.
  • Ability to create fact-based reports and present findings orally and in writing.
  • Knowledge of adult learning with the ability to present and train effectively.
  • Ability to problem solve and make decisions.
  • Ability to determine work priorities and ensure proper completion of work assignments.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to work independently.
  • This position serves on the Crisis Center of Tampa Bay’s Performance Quality Improvement Committee. Members of this committee need to understand (or ability to learn) the strategic implications and outcomes of services; appreciate the significance of stakeholders and providing the best possible service; have the ability to review data received across the organization; have the ability to brainstorm opportunities for improvement and change; and foster positive communication inside and outside of the team regarding the progress and outcomes.

Physical Demands/Working Conditions

Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Employee must be able to sit for long periods of time in an office environment. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.

Working Conditions: Duties are performed primarily in an office setting. The noise level is moderate.

Travel: Minimal; local travel may be necessary for assigned outreach events, training, or special reviews.

Hours: Monday – Friday 8:00am – 5:00pm; however, hours may vary due to external meetings, events, or trainings.

Join Us!

The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

We want you to be YOU, and you’re encouraged to apply! Come learn more today!

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