Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Intervention Specialist - Child Specialty (Monday - Friday 9:00am - 5:30pm)

Department: Gateway
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

The Intervention Specialist – Child Specialty position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, text message and in person. The Intervention Specialist – Child Specialty will also perform safety and reassurance checks; and offer specialized follow up care to persons in need of short-term care coordination as it relates to mental health, or early childhood concerns. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse and domestic violence. The Intervention Specialist reports to the Supervisor of Gateway Services and in his/her absence the Manager of Gateway Services.

Strategic/Transformational Duties and Responsibilities

  • Provides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary.
  • Provides comprehensive system navigation through intake, screening, assessment, referral and linkages to developmental services telephonically for clients with concerns regarding child development health or behavioral issues.
  • Participates in the performance quality improvement (PQI) process, and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

  • Provides exceptional customer service during crisis intervention, counseling and suicide lethality assessments.
  • Provides comprehensive information and resource referrals; and offers follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.)
  • Conducts telephonic ASQ screenings, if appropriate, and provide psycho-education for callers with concerns regarding children’s health and behavioral or developmental issues.
  • Completes required initial and ongoing training as needed.
  • Completes pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
  • Completes ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
  • Meets all contracted deliverables.
  • Maintains an average score of 80% or greater on all individual performance metrics.
  • Demonstrates availability for off hours assignments when necessary for service area functioning.
  • Performs other such duties as may be assigned by the supervisory team.

Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management - Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Bachelors’ degree in early childhood, child development or related social service field is preferred.  Equivalent professional experience may be accepted in lieu of the Bachelors’ degree. 
  • Bilingual in Spanish preferred.
  • Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast paced environment.
  • Comfort with diverse populations and flexibility are essential.
  • Proficiency in oral and written communication skills.
  • Demonstrated leadership ability.
  • Knowledge of Windows based computer system required.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer.

Travel: Minimal

Hours: Determined by assigned schedule.  Gateway Services is open 365 days a year 24-hours a day.  Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents based on their assigned schedule.

Join Us!

The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

We want you to be YOU, and you’re encouraged to apply! Come learn more today!

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