THE MOST REWARDING JOB IN TAMPA

Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.


Behavioral Health Attendant (10:00am-10:00pm A/B Rotation)

Department: Baker Act Paratransit
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

The Behavioral Health Attendant position supports this mission by transporting passengers with medical, physical, emotional, or developmental disability needs. The Behavioral Health Attendant reports to the Field Operations Supervisor and in his/her absence the Operations Manager.

Strategic/Transformational Duties and Responsibilities

  • Provide exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disability needs in a safe, courteous and professional manner.

Transactional/Administrative Duties and Responsibilities

  • Provides exceptional customer service in transporting passengers with medical, physical, emotional, or developmental disabilities.
  • Follow predetermined route and/or daily manifest in Hillsborough  county.
  • Conduct pre-trip vehicle inspections to ensure sound vehicle operations.
  • Assist passengers as required including proper wheelchair securement
  • Receive and account for fares in a responsible manner if required
  • Maintain radio communications with the dispatcher.
  • Completes required initial and ongoing training as needed.
  • Performs other such duties as may be assigned by the supervisory team.

 Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively.  Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. 
  • Self-Management - Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast  paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

 Education and Experience

  • High school diploma or equivalent
  • Must be 18 years of age
  • Must have valid Florida Driver’s License
  • Must obtain Public Transportation License upon job offer
  • Must successfully pass Department of Transportation physical examination, federal background check and 10 panel drug screen
  • Have had no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e., DWI, driving with a suspended, canceled or revoked license) in the past five years. Must remain insurable throughout duration of employment.
  • Must complete CPR, Para-transit and Baker Act training classes within 30 days of employment.
  • Previous paratransit or mental health technician experience preferred.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts.

Travel: Local travel required with the use of Company vehicle.

Hours: A/B rotation 10:00am - 10:00pm.  Available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Required to be re-called to duty in the event of a declared disaster or emergency.

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