Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Care Coordinator (Bilingual Spanish Preferred)

Department: Sexual Assault Services
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges due to the trauma of sexual assault or abuse, domestic violence, medical emergency, suicidal thoughts, chronic emotional or situational stress. The primary responsibility for the Care Coordinator is to provide crisis intervention and family strengthening services to improve the quality of life as affected by trauma and victimization, including adults, parents and caregivers, teens, youth and children.

Strategic/Transformational Duties and Responsibilities

  • Provide exceptional customer service and care coordination to clients within the Corbett Trauma Center.
  • Participate in the performance quality improvement (PQI) process, and use data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

  • Provide direct client services to community members by the prescribed methodology; perform crisis intervention and advocacy to meet various needs in a variety of community settings to improve quality of life as it is affected by trauma and victimization.
  • Conduct and document triage and fact-finding interviews in order to assess basic and long-term household needs and identify services and informal and formal supports best suited to address concerns. This includes information and referral activities, warm referrals to community collaborators, assistance with navigation of local system of care, financial assistance, and community resource linkages.
  • Collaborate with Crisis Center Clinicians, Sexual Assault Advocates, and Prevention Care Coordinators to assist referred clients.
  • Maintain relationships and ongoing communication with community agencies who are providing case management and household supports in order to effectively coordinate services on behalf of the client and their families.
  • Engage in person/family-centered, strengths-based practice that includes adults, teens, youth, children and their caregivers and/or parents.
  • Proactively address and implement solutions to issues effecting clientís active participation in the healing process.
  • Document client case records accurately and in a timely manner (within 24 hours) following protocol by writing comprehensive case notes, service plans, reports, and completing demographics, assessments and other pertinent information used to document contacts, resources used, and client needs according to program guidelines.
  • Determine eligibility for financial assistance funds following program guidelines.
  • Disseminate customer satisfaction surveys as required.
  • Complete and submit required data reporting information as required.
  • Complete and submit appropriate case logs as required.
  • Staff all cases a minimum of once per month, or as needed, with supervisor. Attend outreach events to increase awareness of Crisis Center services to community members.
  • Attend all required training and engage in other training curricula and activities mutually agreed to with the supervisor that enhances ability to perform duties of this position.
  • Adhere to the written agency and Corbett Trauma Center Care Coordination Policies and Procedures.
  • Perform such other duties as may be assigned by the supervisor.

Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customersí long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management - Taking of responsibility for oneís behavior and well-being; Working effectively under stress and adapting oneís style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Bachelor degree in mental health or social services field required.
  • Minimum of one year case management or service referral experience.
  • Knowledge of social services, trauma informed care principles, and crisis intervention skills required.
  • Complete Advocacy Core Training as required by FCASV within the first 30 days of employment
  • Must have a valid Florida State Driverís License and be able to drive in the state.

Knowledge, Skills and Abilities

  • Knowledge of crisis intervention and case management skills.
  • Knowledge of child development and family dynamics.
  • Knowledge of strengths-based, person/family-centered practice.
  • Knowledge of System of Care principles.
  • Knowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues.
  • Knowledge of and comply with HIPAA regulations.
  • Knowledge of and compliance with Mandatory Child Abuse Reporting laws.
  • Knowledge of and compliance with VOCA on behalf of clients who are eligible for compensation or meet VOCA demographics.
  • Knowledge of and comply with the policies, procedures, and goals of the Agency and our collaborative partnership projects.
  • Knowledge of Windows based computer operating system.
  • Knowledge of community resources.
  • Ability to collect and evaluate data.
  • Ability to communicate effectively verbally and in writing.
  • Ability to document case records and client contacts accurately.
  • Ability to work independently.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to problem solve and make decisions independently.
  • Ability to organize and prioritize work.
  • Ability to prepare narrative reports, relating to clients, contracts, and grants.
  • Knowledge of and comply with policies and procedures of the Hillsborough County school system, and funding sources including, VOCA, Office of Attorney General and the Childrenís Board of Hillsborough County.
  • Skill in the operation of a word processing software program on a personal computer.
  • Skill in interviewing clients to identify personal, legal, social and economic needs.
  • Skill in dealing with social service clients under stressful situations.
  • Must understand and incorporate culturally and linguistically appropriate services.
  • Must be able to work independently identify risk factors regarding safety.

Physical Demands/Working Conditions

Physical Requirements: Requires good hand-eye coordination, arm, and hand and finger dexterity, including visual acuity to use a keyboard. Ability to sit for long periods of time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, talk, walk, sit, and utilize computer equipment for extended periods of time.

Working Conditions: Work is performed indoors and outdoors. While performing the duties of this position the employee will travel by automobile driving in Hillsborough County and possibly limited times outside of the county. Travel will be required to reach community locations for services. The employer does not provide a vehicle, but mileage is reimbursed. The Care Coordinator must have reliable transportation. The Care Coordinator will periodically encounter difficult or complex clients, as well as volatile individuals, and will be trained in Trauma Informed Care, Mental Health First Aid, Psychological First Aid, and personal safety. The noise level is moderate.

Travel: Regular local travel required for rotating office assignments, community outreach, and trainings.

Hours: Corbett Trauma Center is open Monday through Friday from 8am-5pm. This is a full-time position with work times based on this schedule, but the schedule may be modified based on client need. Employees are not required to work holidays; however, there may be some occasional evening or weekend hours based on client need and/or outreach and community events.

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