Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Receptionist (P/T Tues, Wed, Thur 3:00pm - 8:00pm; Sat 8:00am-1:00pm)

Department: Corbett Trauma Center
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The receptionist is the first contact point for many clients and guests that may visit or call the Crisis Center of Tampa Bay. This position reports to the Manager of Client Experience and in his or her absence the Director of Clinical Services.   

Strategic/Transformational Duties and Responsibilities

  • This position requires routine switchboard work answering and transferring calls as appropriate, and assisting with routine Crisis Center clerical duties as needed.  Greets all visitors of the Crisis Center and provides friendly customer service.

Transactional/Administrative Duties and Responsibilities

  • Answer calls by the third ring in a courteous and efficient manner, routes incoming calls to appropriate persons or offices or takes messages.
  • Ensure main entrance of building is secured at the end of day.
  • Greet visitors, determine the purpose of their visit, direct them to desired location or notify appropriate staff.
  • Perform clerical tasks such as typing correspondence, putting informational packets together and assist with special projects as needed.
  • Responsible for accepting all deliveries. Match all deliveries to original purchase order and verifying and enduring order is correct. 
  • Make calls for service for the vending machines and other calls as directed by supervisor.
  • Notify appropriate staff of emergencies and other important matters by way of their cell phones during their absences.
  • Attend paraprofessional crisis counselor training classes as assigned.
  • Operate postage meter to postmark outgoing mail as directed.
  • Maintain account of agency records in storage.
  • Order Agency office Supplies.
  • Perform all necessary steps to complete fingerprint processing for volunteers and employees.
  • Perform such other duties as may be assigned by the supervisor.

Required Competencies

  • Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving-Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions. 
  • Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • High school diploma or possession of a GED Certificate. 
  • Six months experience with a similar type of switchboard desirable, but not required. 
  • Bi-lingual (Spanish) helpful but not required. 
  • Computer literate.
  • Requires ability to operate telephone system.
  • Windows based computer system (including Word and Outlook software),
  • Requires good manual dexterity and the ability to determine the needs of the calling parties with speed and clarity. 

Knowledge, Skills and Abilities

  • Bilingual Spanish preferred! 
  • Knowledge of general office policies, practices, and procedures.
  • Knowledge of community resources.
  • Ability to operate telephone switchboard equipment.
  • Ability to locate offices or individuals promptly.
  • Ability to follow oral and written instructions.
  • Ability to follow established procedures.
  • Ability to work effectively with others.
  • Ability to answer the telephone efficiently, clearly and courteously.
  • Ability to tactfully deal with the public, including irate callers/visitors.
  • Skill in operation of a word processing program on a personal computer.

Physical Demands/Working Conditions

Physical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time.

Travel: N/A

Hours: Tuesday, Wednesday, Thursday 3:00pm - 8:00pm; Saturday 8:00am - 1:00pm

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