Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Victim Advocate - P/T (Fri 3:00pm - 12:00am, Sat and Sun 12:00pm - 8:00pm, Mon 3:00pm - 12:00am)

Department: Sexual Assault Services
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Victim Advocate provides crisis intervention, emotional support, and advocacy for clients with medical, legal, mental health and social service systems. The Victim Advocate performs duties of considerable difficulty requiring initiative and independent judgment. This position reports to the Manager of Advocacy and in his or her absence the Director of Sexual Assault Services.

Strategic/Transformational Duties and Responsibilities

  • Provide exceptional customer service as an advocate to clients who experienced trauma from sexual assault or abuse in a safe, courteous and professional manner.
  • Participate in the performance quality improvement (PQI) process, and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

  • Provide comprehensive victim services to all clients requesting advocacy.
  • Respond to sexual assault exams 24/7.
  • Provide community outreach to increase awareness and access to services with an emphasis on minority and underserved populations.
  • Provide sexual assault awareness and prevention education presentations to community groups, schools, agencies, and others as needed.
  • Attend community meetings and professionally represent the Crisis Center of Tampa Bay.
  • Develop and maintain relationships with the medical, legal, mental health and social service systems in order to better advocate for victims of violence.
  • Have knowledge of Florida State Laws and Statutes and policies affecting victimsí rights.
  • Accompany clients to legal and medical appointments.
  • Assist clients with completing the Victim Compensation application process.
  • Assist clients filing for injunctions for protection through the Clerk of the Circuit Court
  • Maintain updated information for Hillsborough County resources
  • Attend all SAS department and other required meetings.
  • Empower clients with developing a safety plan.
  • Develop positive and collaborative relationship with other agencies.
  • Have knowledge of and comply with the policies and procedures of the Crisis Center and all partnering agencies.
  • Know and apply with HIPAA regulation.

Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Creates strategies to help the organization serve customers more effectively
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management - Taking of responsibility for oneís behavior and well-being; Working effectively under stress and adapting oneís style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Bachelorís degree in social work, mental health or other social sciences related field and one year advocate and/or crisis counseling experience or 4 years of related experience.
  • Must possess reliable transportation and a valid Florida Driverís license.
  • Complete 30-hour self-study (within 30 days of hire) training through the Florida Council Against Sexual Violence.
  • Obtain and maintain Victim Services Practitioner Designation through the Attorney Generalís Office (optional after hire).

Physical Demands/Working Conditions

Physical Requirement: Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office environment.

Travel: Occasional local travel for community outreach, meetings and trainings.

Hours: Friday 3:00pm - 12:00am, Saturday and Sunday 12:00pm - 8:00pm, and Monday 3:00pm - 12:00am.†

Services are available 365 days a year 24-hours a day. Employees are required to be available on-call during holidays, evenings, and/or weekends and during hurricanes and other times of disasters/critical incidents.

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