Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Director of Development

Department: Fundraising/Development
Location: Tampa, FL

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

The Director of Development assists in building the agency’s culture of philanthropy and helps reach the financial goals of the agency through the major gifts campaign. This position reports to the Chief Development Officer and in their absence the President/CEO.

Strategic/Transformational Duties and Responsibilities

  • The primary responsibility is to develop and carry out all necessary strategies to solicit funds and maintain ongoing relationships with donors.
  • Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

  • Advance the mission of the Crisis Center by securing major gifts $25,000+.
  • Identify and secure new donors.
  • Cultivate, solicit and steward existing donors.
  • Manage a portfolio of 75-100 prospects/donors.
  • Responsible for weekly calls/visits measured by metrics-based evaluations.
  • Prepare and execute donor cultivation plan including engagement strategies.
  • Coordinate fundraising efforts with Chief Development Officer and CEO.
  • In conjunction with the Development Team, attend all of the signature fundraising events, including the Cup of Compassion breakfast and Legacy events.
  • Maintain a climate of professionalism, integrity, advocacy and confidentiality.
  • Have knowledge of and comply with the policies and procedures of the Agency.
  • Oversees and manages the Assistant Director of Development and the Donor Database Administrator.
  • Perform other such duties as may be assigned by supervisor and/or President & CEO.

Required Competencies

  • Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

  • Bachelor’s degree.
  • Seven years of successful relationship building experience including a minimum of three years track record of proven fundraising success.
  • Established relationships with a diverse group of community-based donors with an emphasis on individuals.
  • Demonstrated public speaking skills and experience.
  • Working knowledge of fundraising software.
  • Strong work ethic and adherence to the AFP Ethical Principles and Code of Conduct.
  • Professional wardrobe and appearance.
  • Valid Florida drivers’ license and insured personal transportation required.
  • CFRE certification preferred.

Knowledge, Skills and Abilities

  • Experience with a relationship-based method of fundraising.
  • Proven track record of fundraising successes.
  • Working knowledge of donor database management systems preferred.
  • Excellent communication skills, oral and written.
  • Public speaking skills and experience.
  • Excellent organizational skills.
  • Understand the Crisis Center’s impact to the community and have a passion for its mission.
  • Knowledge of the AFP Ethical Principles and Code of Conduct.
  • Ability to work independently, problem solve and make decisions.
  • Ability to organize, prioritize projects and produce work in a timely manner.
  • Ability to establish and maintain effective working relationships with others.
  • Skill in operating a variety of software programs on a personal computer.

Physical Demands/Working Conditions

Physical Requirement: While performing the duties of this job, the employee is regularly required to sit and talk and is occasional required to stand and walk. The employee must occasionally lift up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and events and could be exposed to changing weather. The noise level is generally quiet.

Travel: Occasional. Local travel may be required for events and meetings.

Hours: M-F 8am-5pm, plus frequent evenings and weekend hours for meetings and events are required.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

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