Careers At The Crisis Center

Since 1972, the Crisis Center of Tampa Bay has been committed to bringing help, hope and healing to people facing serious life challenges. What we do and how we do it has changed dramatically over the years—and it will continue to evolve—but there is one thing that has never changed: the extraordinary dedication of Crisis Center volunteers, donors, and staff.

Community Paramedic

Department: TransCare ALS
Location: Tampa, FL

Crisis Center of Tampa Bay

POSITION DESCRIPTION - Community Paramedic/ Mobile Integrated Health Attendant

Position Details

Job Status: Full Time, Non-Exempt

Reports to: Operations Manager

Department: TransCare Operations

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Community Paramedic/Mobile Integrated Health Attendant (CP/MIHA) position reports to the Operations Manager. The position is responsible for the continuous development, facilitation, and patient contact management of the CP/MIH program through monitoring of health trends, integration efficiency models, and data capture. Analysis of data based upon the goals and objectives of the CP/MIH program will be a critical function of the position’s responsibilities.

Duties and Responsibilities

  • Administer patient care consistent with department protocols and physician orders. Perform technical medical skills with a high degree of accuracy.
  • Analyze lab values and integrate these values into the patient assessment and integration into clinical decisions.
  • Complete initial and ongoing patient assessments associated with health, environment, family support, financial, etc., and develop effective managed care coordination plan.
  • Coordinate health and behavioral health services for patients, including other community resources, as required.
  • Coordinate appointments and follow-ups with physicians, pharmacists, and hospitals.
  • Communicate effectively with associated health practitioners who are part of the CP/MIH integrated network of stakeholders and clinicians.
  • Accurately and promptly complete patient contact reports with all associated documentation necessary to facilitate a plan of care for the patient.
  • In conjunction with patient assessments and contact records, formulate, and analyze data pursuant to program goals and objectives.
  • Provide a caring, consultative personality with patience to comfort the patient and explain and answer queries concerning diagnosis, treatment, and integration to other clinicians within the CP/MIH network.
  • Conduct patient education (as necessary), including but not limited to diabetes prevention/treatment, hypertension, Congestive Heart Failure (CHF), Chronic Obstructive Pulmonary Disease (COPD), falls assessment, injury evaluation, geriatric frailty visits, and nutrition.
  • Provide Medication Assisted Treatments to individuals suffering from Substance Use Disorder.
  • Educate to assist with a safe living environment for patients without infringing on client’s rights.
  • Consult and provide education to family members and other supports to ensure that care is ongoing and that all client needs are identified and met.
  • Participate in educational and public information programs.
  • Provide training to personnel, as needed.
  • Communicate professionally and exhibit a positive demeanor with all individuals; strive to develop a strong working relationship with peers and those in the healthcare system.
  • Complete required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintain a current copy of licensure, registration, and/or certifications with Human Resources.
  • Arrive for scheduled shift on time and ready to deploy. Attend meetings as requested.
  • Conduct pre-trip vehicle inspections to ensure sound vehicle operations; maintain an orderly vehicle and ensures the vehicle, equipment and medications are clean, stocked, organized, and response ready.
  • Maintain thorough working knowledge of the vehicle and equipment, its function and use, and report defective equipment and supplies.
  • Maintain a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
  • Adhere to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; direct any questions or concerns to the Operations Manager.
  • Work with the other agencies to help coordinate Transcare/Crisis Center participation in the CORE program.
  • Ability to work on new Community Paramedicine initiatives or programs as needed.
  • Assist with training of new employees, as needed.
  • Help to provide paramedic coverage for ALS interfacility transports as needed.
  • Perform other such duties as may be assigned by the Operations Manager or Senior Director of TransCare Operations.

Required Competencies

  • Cooperation/Teamwork—Works toward win-win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication - Relates to people openly, honestly, and sincerely. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External) - Recognizes and attends to important details accurately and efficiently. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
  • Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

  • Minimum of 4 years’ experience as an EMT/Paramedic or higher.
  • High school diploma or equivalent.
  • Must be 18 years of age.
  • Possess current Florida Paramedic license.
  • Possess and maintain Basic Life Support (BLS), Cardiopulmonary Resuscitation (CPR), Pediatric Advanced Life Support (PALS) and Advanced Cardiac Life Support (ACLS) certifications.
  • Possess current Florida Class E driver’s license with acceptable driving history.
  • Possess current CPR Certification.
  • Successfully completed Department of Transportation physical examination, federal criminal background screening, and 10 panel drug screening upon conditional offer of employment.
  • Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment.
  • Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment.
  • Obtain Certified Community Paramedic Certification within two years of hire.

Knowledge, Skills, and Abilities

  • Possess basic knowledge of anatomy and physiology required to perform the clinical requirements of patient assessment and evaluation.
  • Understand the influences of culture, environment, and psychosocial aspects on the physiological disease progression and management of individuals experiencing health issues.
  • Possess knowledge of the impact of commonly prescribed and over-the-counter medications and the importance of medication reconciliation and compliance with the standards established within the CP/MIH program environment.
  • Knowledge of Florida Chapter 401.
  • Knowledge of HIPPA requirements as it relates to patient confidentiality.
  • Knowledge of the Baker Act as it relates to TransCare Transportation Services.
  • Knowledge of EMS radio systems and codes.
  • Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management.
  • Understand the emotional and medical needs of patients. Knowledge of crisis intervention, stress response, and methods to ensure personal well-being.
  • Possess knowledge of rescue and emergency medical equipment
  • Maintain skill in addition, subtraction, multiplication, and division of all units of measure
  • Ability to diagnose and treat a medical emergency with a high degree of accuracy
  • Ability to maintain a professional and objective approach to the care of ill or injured persons
  • Ability to learn new concepts in rescue techniques, medical skills, and pre-hospital care
  • Ability to perform basic maintenance of rescue and medical equipment
  • Ability to read and interpret a variety of documents
  • Ability to solve problems and deal with a variety of variables in situations where only limited standardization and resources exist
  • Ability to understand and follow verbal and written instructions and orders
  • Ability to maintain a professional attitude when representing the Company
  • Ability to establish and maintain effective working relationships
  • Regular and punctual attendance is required to ensure timely and quality services
  • Ability to act effectively in emergency and stressful situations.
  • Knowledge of body substance isolation; understand basic medical-legal principles.
  • Ability to understand and apply applicable policies and procedures.
  • Ability to determine work priorities and ensure proper completion of work assignments.
  • Ability to utilize problem-solving techniques.
  • Ability to work independently.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to wear and maintain a uniform.

Physical Demands/Working Conditions

Physical Requirements:

  • Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles and structures on fire, must be able to carry heavy equipment and patients.
  • Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations.
  • Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression.
  • Vision: Must have correctable vision that permits the safe operation of emergency vehicles; the reading of gauges, fine print, and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.
  • Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.
  • Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must communicate verbally in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.

Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, and stretchers. Occasional exposure to hazardous conditions and to blood/body fluids. Employee regularly works outdoors.

Travel: Travel is limited to local day travel; primary functions are completed in a Community Paramedic unit and ambulance when needed. Occasional travel outside the local area for meetings and training.

Hours: TransCare is open 365 days/year, 24 hours/day. Monday - Friday 8:00am - 5:00pm. Employee should be available and willing to work varying shift hours as assigned to include nights, weekends, and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

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